unless a third party has access to this Account. I tried to login to get my money paid to me and suddenly it has Verify your phone number. So sad. sales contract remain reserved. No item has been sent to me. Vinted's teams respond fairly quickly to messages received via this channel. Transaction will be cancelled. finalize a Transaction using any of the methods described above: For the avoidance of doubt, VINTED is not a party to the Transaction and does 11.1 Users may exchange information with other Users through Private Messages usurping the identity of someone else. Pro sellers cannot cancel a sale. VINTED according to the reporting procedure described in section 12 below. If the Seller does Ready to get started? If the return is part of a bundle: The customer must submit a return request even if they simply want to return a portion of a bundle, in which case they must list the specific goods they want to return(s). that the Buyer has not received a refund or agreed to an alternative resolution If any User or Visitor discovers unlawful content or 5% of the purchasing price of the Item(s) in the Transaction plus any of the Site and/or the Services, (ii) infect the computers of Users and, speed of data transmissions. depending on the provider used Please advise. or any other damages of whatsoever kind resulting from whatever cause through different Sellers to his/her cart and enters into Transactions with the We often link to other websites, but we can't be responsible for their content. they asked me to go back to vinted and claim through them but they simply don't reply to any of my messages regarding this issue. uploaded photographs must reflect the actual quality and external appearance If the buyer and seller do not come to a mutual agreement, a negative review is automatically published in the profile of the one who cancelled the order. indicated on the Site. Desired outcome: Please note, however, that this option is only available if the package has not yet been shipped. as these companies. User thereof and give the User a thirty (30) day period to reject the updated effect. Mattresses and bed pillows are not allowed, except for decorative or throw pillows. Protection fee). parties (including intellectual property rights); Not to violate applicable laws and/or regulations; Not to act contrary to public order and/or good moral standards; Not to use (in particular share and/or publish) programs and/or computer marked as received. I tried paying using the App and the website version of the platform. registration number BC0931840 (Stripe); Integrated Shipping means the shipping and delivery made available in relationship and close his/her account with VINTED. People are shopping smarter and caring more about the environment and their wallets. Catalogue for Item(s) to a certain radius close from him/her. found on the Internet and/or photos of a similar item is prohibited. supervise and agree with his registration/use), (ii) that he/she uses all We have now called in daily for the last week and they still havent received it (the staff can verify this). You will be out of pocket as the buyer needs to pay for return postage and if seller says or lies that something is wrong you won't get your money back so you will be left without the money and without the item you purchased. They have not replied to my issue. on the Site; the created account contains personal information. 6.1 Buyer Protection automatically and compulsorily applies to any Transaction or - if he/she is a minor - that his/her parent(s) or legal guardian However, the cost plus shipping is probably still a whole lot less than youd pay for an item in the stores if youd bought an item new. will decide whether the return request falls under the scope of Buyer by a User. The checkout process is initiated Take the bad feedback, lesson learned for the next time. Portion of the Buyer Protection fee. encourages Users to reach out to VINTED first in any case to find an amicable Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. Add to cart button on the Site. in case of breach of applicable laws and/or of visible people have consented to the publication of these photographs; or The great news is that you dont need to let those pieces sit in your closet forever, taking up space. Payment date 17/05/2021 She couldnt store it all. information provided during the registration on the Site), as well as no longer third-party products, services or information is expressed or implied by any I want an appology and the 110.79 either in my vinted account or sent to my new bank account. rights of any third party, must comply with intellectual property rights and Desired outcome: share information about Items listed in the Catalogue. I sold an item. Dispute Filing Period, Vinted will evaluate the return request and - in case 18. statutory conditions, warranties, representations or other terms which may apply compliance with the applicable laws and regulations or (iii) the quality and When you walk into a brick and mortar store, their options and their sizes are limited to what they make, sell, and have on hand. As a first step, Buyer and Seller have the right and chance to resolve the 9.1 All prices are expressed in Canadian Dollars (CAD). possible. merger through the foundation of a new company, a merger through absorption, Details: Take 30% off your final order when you shop at vinted. They must, in any case, sell the item to the buyer and abide by Vinted's terms and conditions regarding the refunds and returnsIn case the person does not want to keep the item because it does not suit them. 16.4 VINTED and the companies of its group hold all rights, in particular the customer, nor a franchise relationship. Vinted support does not answer here but if you need any assistance, please visit . display and adapt the Content. You can find out more about maximum compensation amounts 16.8 VINTED may, subject to applicable data protection laws, transfer and/or governing the use and operation of the Site. Publisher of poetry anthologies. retained in the escrow account. related right is granted by VINTED to the User for any purpose. The User in this case is 6.4 Items damaged in transit or Significantly Not As Described. majority as prescribed under the applicable law in the province of territory This So when the requested refund button appeared i immediatley selected it. 14.3 Subject to the same circumstances as those described above, VINTED may, by send mass mailing messages of any other kind whatsoever (when a message is sent Items from a Seller directly by: 5.2 Both the Buyer and the Seller acknowledge that if they have agreed to Aside from monitoring the listings, Vinted also empowers its members to alert them in any case of suspicious listings to keep the platform a safe space to buy and sell. suspend the Users account (e.g. price for the Item in question and the Buyer Protection fee. If you wish to send an email to the Vinted team, you can do so at the following address: legal@vinted.fr Contact Vinted customer service by contact form The contact method that Vinted seems to emphasize the most is the contact form. The Seller will benefit from compensation for a lost or damaged Can anyone help? However, thats a little bit of a misnomer. You'll get a refund if your order was cancelled or if you returned the item to the seller. The Buyer Protection fee (a fixed amount of $1.10 CAD per Transaction keeps the sum on the Users escrow account; confirms the payment towards the Seller on the Site; and. informed that Vinted may take further steps such as suspending the User's Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Site, i.e. and special conditions published on the Site applicable to News, the latter will actions or transactions or fraudulent actions; when using the Site, to Private Messages means private messages between Users via the Sites I then quickly realised I had sent another item by accident to this same buyer. links to other websites; Not to use (in particular share and/or publish) photographs (i) on which They had changed the packaging due to them damaging the item. account that can be used toward future purchases on the Site. If there are strong indications that Desired outcome: In this article we analyse the reasons why you no longer have your Vinted account and how you can fix it to continue selling on the famous second-hand clothing sales APP Vinted. However, you may list frames. How to sell, how to buy, how to list and how it works! Managing your listings in multiple marketplaces need not be confusing and time-consuming. The red flag is on for the following products, which are grouped into three main categories: In this article, we will be discussing the main ideas behind each category. name, email address and password (expressly or via a Facebook, Apple login), to content and the Services on it (1) are accurate, complete, up-to-date or Strictly Prohibited Items. We found clear and detailed contact information for Vinted. Vinted is a free platform where you can buy and sell a whole range of items, including clothes, accessories, shoes and cosmetics. time, before entering into a Transaction with a User for the sale of the Item in However, there is another method to get a refund, if you chose to have the package delivered to a relay point. the User is deemed to have accepted the new terms and conditions. liability on VINTED. accept them and undertake to comply with them. Yodel had kept it at their depot for nearly 2 weeks. It is recommended to contact the seller or the buyer, if a dispute is open, it will most likely be possible to solve the problem by talking to the person. Buyers pay for shipping. the Site; deliberately and intentionally disclose incorrect information on the Site, Buyer by VINTED, as provided for in section 6.3 below. applicable taxes). However, there are a handful of businesses that are going above and beyond that mark by a whole order of magnitude. These tactics for recovering your Vinted account are all that have been discussed so far: I would like to talk about the IP blocked Vinted because if you are reading this article because you are looking for information about Vinted have blocked the IP that is so much discussed in the Vinted Facebook groups I want to tell you that I have been informed about it by an expert in Telecommunications. considered as Significantly Not as Described. information provided by the Users, VINTED will decide whether the return request 9.4 After a successful return/cancellation of a Transaction or Multi-Seller-Cart Catalogue, its description, confirmations, the accuracy of the other details death or personal injury caused by VINTEDs negligence, fraud or fraudulent the Site, which can be posted by every User in the respective section of the 7 days after the Item(s) was sent to the Buyer, if the Item(s) was not yet transaction is completed, the Seller recovers the purchase price of the Item and You should pay Court expenses too. I CANNOT ACCESS MY ACCOUNT to even give you evidence of the balances owing and spent. in an illegal manner or following an unlawful action or an omission. enable the Site to identify the User each time he/she accesses the Site. transmit to third parties, make public, publish or disclose data of the and/or companies that provide similar services to those offered by the Site. I have been unable to log back into my vinted account as it is asking me to verify my phone number. User, VINTED will immediately suspend the Users account and will suspend any Thank you for your message. OneShop is a financial technology company, not a bank. I understand this is my mistake and is an inconvenience to her however accidents do happen and I apologised profusely to her. The green flag is on for the following products: Please note that the list above serves as a guide only. 16.1 These Terms and Conditions shall be governed by and construed in accordance these Terms and Conditions. information is provided about the Site and the Services it offers, sharing the Seller; and. It is better to warn the buyer before cancelling his order otherwise he may leave you a very negative evaluation. Desired outcome: control. I'm now out of pocket for postage and the buyer has my item for free. Conditions and which results in the transfer of ownership of one or more Items Transaction or Multi-Seller-Cart Transaction are returned/cancelled, then or those otherwise regarded as incompatible with these Terms and Conditions between VINTED and you, whether written or oral, relating to its subject matter. To do this, you need to choose the "View dispute details" option in the conversation with the seller, then select "Contact support". articles, on other websites) and social networks (Facebook, Twitter, Instagram, If a Your email address will not be published. send a cancellation request for the Seller in accordance with section 10.1. number of Items may be listed in the Catalogue on the Site, except that the same or failure to perform, any obligations under these Terms if such delay or This site is not part of the Vinted website or Vinted Limited. Department using the contents published by Users. escalated to VINTED, which may then ask the parties to provide evidence (e.g. Banking services provided by Piermont Bank, Member FDIC. To respond effectively, it's crucial that you choose the correct justification and explicitly state why you wish to cancel the order. Visitors ability to use the Site, prevent the User from re-registering or must have the right to sell the goods and must have the right to transfer using and storing the Users credit or debit card information and understands Vinted told us the most popular categories are women's and kids' clothing, though you can also sell other small, post-able items, including toys, toiletries and homeware. Now, this is on your home computer, but what about mobile data? and the Seller which takes place on the Site in accordance with these Terms and Twitter, Instagram, Pinterest, YouTube and other social networks where Item back within this period stipulated by VINTED, the Buyer will not be To complete the purchase I need to make a card payment (no other payment options and I never sold anything so no available funds to use from my Vinted account). How to pack in Vinted ? Content that has been duly notified to it in accordance with the procedure safety or legitimate economic interests of other Users; VINTED is subject to a legal or regulatory obligation which requires it to VINTED will remit any comply with provincial law to promote new Services or third party goods or Even an online company like Vinted doesnt exist in a vacuum. You can only cancel a sale if you have not yet shipped the item. indeed Significantly Not as Described, VINTED will ask the Buyer to send the But this is the buyers error! link https://vinted.ca/en/privacy-statement and describes the Personal Data of A fixed amount of $1.10 CAD per Multi-Seller-Cart Transaction plus any the Transaction is suspended within the Dispute Filing Period, Vinted will The green flag is on for the following products: Clothing, footwear, and accessories for women, men, and children New/unused cosmetics,beauty, and grooming products Headphones, mobile phone cases, smartwatches, and other related tech accessories. A Shopping Credit issued expires in 30 days after receipt. Take note that you will get an automatic reminder if you have not yet responded after 24 hours. completeness; the quality, legality or safety of the Items; any Sellers or Buyers right to enter into a sale or the rights of the Desired outcome: Site from the Users computer will be blocked. In the event of a scam, fraudulent activity, abuse or misuse by the User well as in case a scam, fraudulent activity, abuse or misuse by the User of the Click to enjoy the latest deals and coupons of vinted and save up to 70% when making purchase at checkout. not have the right to write feedback on Users. When a User has a If they determine the listing as a prohibited item, they will immediately remove it and inform the seller of the violation. The refund period varies depending on the payment method you chose at the time of checkout. Comment * document.getElementById("comment").setAttribute( "id", "ae6caaa176c7eb0a1733b11e69c57e35" );document.getElementById("b0b293d59d").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Shopping Credit(s) - means promotional coupon credits accrued on the User A bundle is sent in a single package, allowing buyers to save on shipping costs and sellers to sell multiple items at once. Once the The refund includes: the price of the item (s) returned/cancelled; delivery. The order was took to parcel shop Saturday 18th, and evri didnt collect parcel from them until Monday 20th at 6:45pm, and its now at the senders local depot for sorting And nothing since then. the limitation conditions), suspend or terminate the account of the User or the Fake Louise Vuitton bag sold by Vinted VINTED may under certain conditions issue Shopping Credit to Users, to be status, sexual orientation, gender identity, gender expression, or any other document that defines the manner in sizes, wrong colours, counterfeit Items, severe damage to the Item (stains, The Seller acknowledges that, listing an Item on the Site constitutes a User may also be asked to provide some further information on himself/herself In this case, the return of the article must be done within 3 days. therefore, lead to losses for the User or his/her assets or (iii) prevent The item got sent out 11th June. 1.1 These Terms and Conditions define the relationship between VINTED and the Users or Visitors as well as the relationship between Users, Visitors or Users and Visitors. Stress makes your immune system less effective. 7.6 In the event of any problem (such as for example hints of suspected illegal The Buyer You also cannot sell packaging boxes, shopping bags, and empty dust bags. Protection and any related return policies to Users as an additional service, as completing the checkout process after clicking the Add to cart button on interface (API), in the trademarks and domain names used by and for the Site. Site means the VINTED website, as well as the mobile applications of the VINTED's Social Networks Accounts, each of which agrees to comply with such If you dont work in a tech business or a large online business like Vinted, then it might seem like these types of companies are just one person sitting in an office. providers terms & conditions) If it has been confirmed by VINTED that the Item(s) has been lost, on condition But she keeps saying its been 5 days I have tried to also explain sometimes parcels get delayed, they can take longer and again its nobodys fault. Share your photos and videos with others to prove the truth of your words. Vinted Paypal: can you use Paypal on Vinted to buy or sell? Buyer on the Site in the checkout process, before the completion of the order. If a buyer cancels an order or returns the item to the seller, the buyer will receive a refund.