When the BT disc appears in blue light, the disc and hub are successfully connected. Go to Advanced Settings and choose Wireless. You also consider some methods to keep the disc safe. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. You can do a location test with WiFi Disc, power supply, and phone. On the other discs you can use the Ethernet port to connect other wired devices to the network. Step 2. The quickest and easiest way is by using the BT Business app. For further troubleshooting and support see What does the orange LED on the disc mean? Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. I've sent you a Private Message with details on how you can get in contact with the mod team. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. Remove My BT app and BT Whole Home WiFi on your device, Step 3. I am having the same problem. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. Re: Setup Complete Wi-Fi (Black disc) without cable? 27-03-2019 You can still set up your disc without it. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. On the home screen, select. After that, you must take out the Ethernet cable from both the disc and the hub. I have several devices connected to this switch and they all work just fine. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. You will see the question, what does your home look like?. Alternatively, follow the steps below to connect using an ethernet cable. 20h19. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Problems with Complete Wi-Fi, what do I do? You will see the light on the device change into orange but return to solid blue within one minute. Use the disc location checker in the My BT app to find the best location for your disc. Go to your hub's settings in the My BT app and choose Update wireless network. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Step 4. Also, it's an impressive piece of kit on paper. On the home screen, select More, Your wi-fi network and then Set up new disc. 31-03-2019 Follow these steps to work out the best location for your disc. You wonder what you should look out for when making a BT complete WiFi disc setup. Usually this is about halfway between the two devices. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. The sales rep should really make this clear if so. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). 15h36. BT disc flashing red is common when using the BT WiFi network, but what are its causes? You can use the ethernet port on the disk to pair it with your hub. Unplug the Ethernet cable from both devices. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. There's one . What does the red light mean on the BT Complete WiFi Disc? Take a look at the video and information below about getting set up. The best spot is a clear space off the floor close to a power socket. Full Wi-Fi only works with BT Smart Hub 2. You can then unplug it and move it to your chosen location. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Set up the BT disc through an Ethernet cable. 17h28. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. When the light on the disk turns solid blue, it is connected. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. 3. The range of the discs can vary significantly depending on the operating environment and the location. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. I can't install an add-on disc. 2h37. In the unlikely event that a disc gets too hot, it will turn off automatically. Set mode 1 for the complete WiFi Disc instead of setting mode 2. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Step 2. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. It helps you easily update the hub, wireless network, and disc LED status. BT WiFi is for users who must put up with patchy WiFi spots. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. What does the orange LED on the disc mean? Go to your nearest store or order a new shop online for new cables. A BT sales rep offered me a new contract that included the Wifi range extending discs. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. 11h57, on While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 11-07-2020 It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. If you're still having problems, use our online troubleshooter. What to Do if I have Issues Setting the BT Disc Up? I can't install an add-on disc. There's one in your Hub box. In the unlikely event that a disc gets too hot, it will turn off automatically. Use the disc location checker in the My BT app to find the best location for your disc. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Lastly, you will search and scan the My BT QR code. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. Between your router and the Wi-Fi dead zone, place the extender. The light will change to flashing red, but will go back to solid blue after a few seconds. >. Add the new network name or password. Do not use it if it is damaged to prevent danger. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. How do I Change the Name of My Wireless Network? You can do this from the Settings menu or manually turn each disc off then on. on The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Watch this short video to set up or follow the steps below it. Then, you connect the Ethernet cable's other end to the BT hub. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. This is phenomenal. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. If you don't have this or want to know more see What is a BT ID and how can I get one? First check the Ethernet connection from your hub (router). 13-04-2019 Announcements, Guides & Community Updates. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. 27-03-2019 If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. on Step 1. Step 4. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. Thanks for making and sharing it! Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. If you're a new customer, we'll have created your BT ID when you joined. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. It's a pain having to move it and shift the settee to reconnect each time. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. The light will turn to blink red but return to solid blue after a couple of seconds. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Yet, you can not do this if you use Premium Home WiFi. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. on Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. I have gone through the set up procedure multiple times with the same end results. Wait for 5 minutes to start a detection on the device. Watch this short video to set up or follow the instructions below. Contact BTs ISP if you still see the red light. Proceed to the location in your house BT app is guiding you. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. If you get any future issues post back and let us know. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. How do I set up port forwarding on my BT Hub? The BT WiFi quantity you need depends on your houses size. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Keep the disc and device away from the water sources. You must also set up Smart Hub 2 for BT disc to get faster. Does a Wi-Fi Extender slow down Internet speed? Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Ordered a Hybrid Connect device? Now, if you face this problem, you can follow the detailed steps in our tutorial. So I don't consider it to be a major issue. 19-08-2019 Unplug the disc from the mains and plug it in at the preferred location. Sure enough, we see a 75% increase. Once logged into it, tick the Mode box to choose Mode 1. Setup Complete Wi-Fi (Black disc) without cable? You can still set up your Wi-Fi Disc without it. This article is the right option for you. Finally, if the first two attempts can not solve the issue, call the number on the BT website. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. When your disc light turns blue, unplug the power cable. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. If it shows blue light, the location it tells you is excellent. 19-08-2019 You may want to adjust the position after set-up if your speeds are slow. Do BT Wi-Fi Discs work with other routers? How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. You may want to adjust the position after set-up if your speeds are slow. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. Plug your Wi-Fi Disc into a power socket and turn it on. I have one of mine connected to an 8 port switch! The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. If you want to replace it, ask the helpdesk to change the new one. This is the process to pair them without the app. The quickest and easiest way is by using the BT Business app. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. 18h07. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. The best way to connect the hub and disc is to follow the instructions in the My BT app. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? on View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Select the Begin Location Test option by tapping it. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. The light on your disc will turn red wait until it turns solid blue again before continuing. Wait for it to be turned off for about 15-30 seconds, Step 4. Step 3. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). What's the admin password and why do I need it? 17-08-2019 You must connect them with an Ethernet cable through another disc. If you're still having problems, use our online troubleshooter. This is similar, but without using the BT Smart Hub 2. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Set the Complete WiFi Disc Setting from mode 2 to mode 1. If you encounter any issues, access the BT official website's support team. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Try restarting your Whole Home Wi-Fi. 1. Step 5. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. BT Hub 5 on 70 meg BB. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Find the best location for your disc using the My BT app's disc location checker. The app will indicate a poor location by shining the yellow light. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. 19-08-2019 Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. Announcements, Guides & Community Updates. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Working out the best location for your Complete Wi-Fi Disc is straightforward. Here are detailed steps for restarting the hub: Step 1. Step 4. Running the WiFi Discs setup again is the next step you need to take. Your first disc will use the Ethernet port to connect to your hub (router). 22h29. Ask questions and share tips with other people 24 hours a day. Connect it with the WAN port on the BT hubs back. The range of the discs can vary significantly depending on the operating environment and the location. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. 10-07-2020 F. ollow the complete guide to double-check the disc's location: Step 1. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. Setting up your Complete Wi-Fi disc is straightforward. 19-08-2019 Press the power button on the back of the disc to switch the disc off. This is clearley explained in the set-up instructions. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. on . Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. Pair the complete WiFi disc to the hub again. Press this button and wait until all lights are off, Step 3. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. They are compatible with any hub from different suppliers. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. How to connect a BT Complete Wifi disc? This will guide you through the set-up and suggest the best location for your disc. Go to your nearest store or order a new shop online for new cables. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Youve found a great location for your Wi-Fi Disc. When this process finishes, the disc will appear solid blue. First check the Ethernet connection from your hub (router).
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