For this I am truly sorry. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. Our repairs telephone number is 020 8356 3691. It also allows them to book appointment slots for more simple repairs at a time that suits them. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. They need to be in a clean and reusable condition. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. If youd give it to a friend, you can bring it? An officer will be asked to respond to the matters raised and their decision will be final. The Mayor of Hackney has set out an action plan. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. Your school will let you know directly if affected. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Collect it in a water butt and you can have your own mini reservoir for watering your garden. You can report emergency repairs 24 hours, 7 days a week. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. If you have an unused laptop that still works consider donating it to a local school or community project. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . If you are reporting an external or communal area repair, you must report the repair via telephone. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. We will attend an immediate repair within two hours. Around half of. 4. Items are assessed and categorised based on recommended retail price (RRP) and condition. All small electrical goods will be safety tested on the day. View map. Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. We do our best to give you great services, but theres always room for improvement. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. so residents can report the repairs they need on their homes, online 24/7. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. Visit Hackney Real Nappy. When we started working with Hackney, the vast majority of repairs were reported by phone. The Council consulted on proposals for each play area in 2022, with over 800 people having their say on plans for the play areas. Therefore, our complaints procedure cant deal with such matters. Hackney Councils drive to continually enhance its housing repairs service has taken a big step forward with the clearing of the backlog of repairs built up during the Covid-19 pandemic. . "dxw" is a registered trademark. Repairs Hub. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. 36-38 The Calls 1 King's Cross Bridge Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. London, N1 9NW There is a reusable nappy community that organises events and provides support. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. The dxw newsletter is a regular update on what we've been doing and thinking about. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter Repairs Hub. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. glazing repairs to shared doors or stairway windows, structure and external walls to your block. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. 2008 - 2023. You can only swap if you have dropped items during the drop period. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. We still have a way to go but we are making good progress towards achieving our aim. However, this is all about making things as simple and easy for our residents as possible. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. Mould is a living organism and must be killed to remove it. "dxw" is a registered trademark. If you are not happy with that approach, we will action a stage 2. This scheme is delivered in partnership with Hackney Fixers. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. These acts of reuse help our community and reduce waste. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. in some cases it may be possible to resolve your complaint without the need for a full investigation. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. All rights reserved. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. You should also report gas leaks to National Grid. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. I had to leave in order to fulfil my educational commitments. Choose this option to start a new form -. Clothes and accessories and shoes must be clean, wearable and undamaged. Indeed Home. Based on what we learned, we then developed a prototype service that was tested with users. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. Really enjoyed my time at ahacknwy Council, and it was sad to leave. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. ALT. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. We categorise all repairs into four priorities. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. Tel:0300 111 3000 This process can be a continuous cycle. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. 6617101. If you have any issues with Repairs Hub, . If you detect a leak you should contact our repairs centre on 0208 356 3691. Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. . Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. Weve teamed up with GetComposting to offer discounted home compost bins. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. Contact them as soon as possible so they can arrange a visit. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. Hackney . Damp in walls and ceilings can be caused by condensation. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return.
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