If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay. All rights reserved, This website is designed for use in Hong Kong. By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. Do I need to pay an additional fee for applying for the HSBC Premier credit card? Launch Samsung Gear App on your paired Android phone (Android OS4.4 and higher with over 1.5GB RAM). You can check all your transactions made via Apple Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. You should report the loss to your mobile service provider immediately and request the service provider to suspend your mobile telecommunication service. How do I generate the transaction verification code? HSBC Premier cardholders can use their RewardCash up to three years after earning it. Please check whichdocuments we can accept in a branch. Cross-border notice. There is not a "default" card setting in Samsung Pay. Depending on the merchant setup, you may use contactless payment function for contactless payment transaction of up to HK$1,000*. How can I find the application reference number? This is likely to do with the credit cards default security feature for offline transactions. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. If you're not sure which code you should use, check with your recipient or with the bank directly. HSBC will not charge you additional for using Apple Pay. How can I access my previous monthly eStatements? All account transaction details and RC records of that card will no longer be shown on Reward+. You will see a change to the URL address bar area at the top of your browser when you visit the secure sessions in the HSBC website (indicated by "https://" at the beginning of the URL). You can still request a Security Device if you're using one of the mobile devices listed below: You'll need to generate a log on code whenever you log on to online banking, to protect your banking information. Once you logged on, you will be able to view your credit card account transactions details (current and latest statements) as well as RewardCash earned, redeemed and expiry dates. The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. This will prevent fraudsters from obtaining additional Security Devices to access unauthorised accounts. No, you'll only need to use a verification code when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. Do I have to upload all the documents again? We're moving away from entering characters from your Verified by Visa/Mastercard ID Check password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. Your behavioural biometrics can't be copied by other people, so this type of check helps make your online card payments more secure. One of the most widely used fraud prevention tools in card-not-present transactions is the Address Verification Service, or AVS. For us to carry out these checks, retailers need to process your payment using a system called 3D Secure. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. No. To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. No we'll simply send a one-time passcode to you by text message or email if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. I forgot my application reference number, can I still upload the document? If you dont have a compatible device or smartphone or youre unable to use one, you can still access your accounts through online banking by using your existing Security Device or by requesting one to be delivered to you. Will I need to use a verification code for all my online transactions? Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. We will send you an Acknowledgement Letter within 10 working days after receiving your request. It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". To remove it via your old devices HSBC Malaysia Mobile Banking app: If you have lost your mobile device, please contact us so we can deactivate your Mobile Secure key for you. No Verified by Visa is an important part of keeping you safe when using your card online so it isn't optional. I am an additional cardholder. All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. . We're not really checking your email address - it's how you type it that matters. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. Log on to HSBC Malaysia Mobile Banking app on another device. If you are a new cardholder and your first statement isn't available yet, you won't be able to view the statement balance on Reward+. To protect your card, keep your device under your personal control at all times. What are the benefits of using this service? Your mobile device must be running on at least iOS 13 and above for Apple or version 7.0 and above for Android. Go to 'Profile' and select 'Manage devices'. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. Can I keep more than one Security Device for the same online banking account if I pay for additional devices? Where can I upload documents for a loan application? Why I cannot use Samsung Pay even my mobile phone comes with the app? Prompt action will help prevent any potential fraudulent transactions on your lost/stolen credit cards. Visa:https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2 MasterCard: https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html UnionPay:https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/. After which, if you're a personal banking customer, please visit the nearest HSBC branch to pick up a replacement device. Tap on "Open Samsung Pay" under info tab. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur (future-dated or recurring). If the merchant refused, please provide a copy of your written cancellation instruction to the merchant and other relevant supporting documents such as sales slip/invoice to us for negotiation with the merchant bank. If your card comes with contactless payment function, you only need to agree to the credit card terms and conditions and activate your card so as to use contactless payment function. You should contact the retailer and ask if there's another way to pay. Follow these instructions to set up your Security Device PIN for the first time: Transaction verification in online banking (updated as of October 2020): When you transfer money to third parties or pay bills online, you are required to enter a security code generated by your Security Device on the HSBC online banking transaction page. We don't always ask for this. If you change my device to a new model, you will need to add your card(s) to Apple Wallet again. The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction. Yes, additional cardholders can apply for Samsung Pay using their additional cards. 5. You will need to generate an additional code from your HSBC Security Device. What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? No. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. Disable wireless network functions (eg Wi-Fi, Bluetooth, NFC, etc) and Virtual Private Networks (VPNs) when you're not using them. You'll then need to enter the code to authenticate your transaction. If you input something in the wrong format, a message will appear on the screen to let you know. The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. a laptop, tablet etc.) The card reader will generate an 8-digit code for you to . How long will it take to have the result? 2.Enter Digital Secure key password. Why do I get an error after entering the code generated from the Mobile Secure Key? Security info is an alternate contact email address or phone number that you add to your account. Can I still use all of them? We've introduced 2 different types of verification (2-factor authentication) to double check it's you making a payment. To complete your purchase, just confirm your passcode when prompted. All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. For details please visit https://findmymobile.samsung.com. For applicable transfer fees, please refer to the Pre-Payment and Receipt Disclosures received at the time of your wire transaction. If you need any help using one-time passcodes, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Payments made using the "Pay with RC" function can't be cancelled or amended once they're confirmed. What if I have difficulty in the repayment? How can I tell if a message is really from HSBC, or from a fraudster? Yes, you can still use your Mobile Secure Key on any mobile devices that you registered it on prior to 30 July 2021. Want to know more? If you can't confirm your purchases using the SMS option, we've introduced a new card reader option. No. Tap Default Card and select your HSBC credit card to make it the default card. It takes into account your latest statement balance, and any subsequent payments you made with HKD and RC. Do I need to visit the merchant outlet in order to use "Pay with RC"? There's a problem with a transaction on my credit card statement. Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? You can do the following using Personal Internet Banking: To give other instructions on credit cards: Do I need to register the Octopus Automatic Add-Value Service with the replacement card? Copy of HKID Card. There's no need to go into a branch. If you don't update your details, we won't be able to send you a one-time passcode and you might not be able to complete your online purchase. You might not be on the latest HSBC Malaysia Mobile app. If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. For an easy to follow visual guide, refer to how to generate a security code. Give feedback about this article. Therefore, you are advised to make careful consideration before making any early repayment decision. To use it, you'll need to insert your debit or credit card into the device. Follow HSBC Expat on Facebook This link will open in a new window, Follow HSBC Expat on Twitter This link will open in a new window, Follow HSBC Expat on YouTube This link will open in a new window, Find answers to your queries or contact us for further help, View our international offices in Jersey and Hong Kong, Discover the benefits of international banking, Media, investor and corporate information, the passcode you're using is the correct one by making sure the four-letter reference ID (e.g. Can I use Google Pay with a rooted device? To request for a Security Device or further assistance, please contact us. You can still use this service when you are overseas. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. Will they be shown on PIB and credit card statements just like other types of credit card transactions? Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. How would the Terms and Conditions of Set-off in theCredit Card Terms affect me? Mail it to: The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong, 1. As part of new rules to make your online payments more secure, the option to receive your one-time passcode (OTP) by email is being removed. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. Offers registered on other channels such as PIB and over the phone will not be shown. You can see the full details of how this fee is calculated in our guide to general banking tariffs. Transactions via Apple Pay will be marked with APPLE PAY under the transaction details. You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. 2. do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. Can I use Apple Pay with a jailbroken device? Who do I contact? For Visa Card or MasterCard, when you tap the "i" button in the bottom right corner, you will see the last 10 transactions. You can fully or partially pay your current statement or an individual transaction in your current or latest statement with your RC. 2023. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. We're moving away from entering characters from your Verified by Visa password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. Do I need to connect to internet when I am using Google Pay? The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. Press and hold the green button to turn on your new Security Device. HSBC BIC code example. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. Yes, a verification code will expire in 100 seconds after it's been issued. Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. Contactless payment is easy and convenient to use. Apple Pay transactions are treated the same as the other credit card transactions and thus you can earn $1 RewardCash for every HKD250 you spend on Apple Pay. What should I do if it gets lost or damaged? HSBC Premier: 888.662.4722 Outside the US or Canada: 716.841.6866 Available 24/7 HSBC Securities Wealth Services Desk: 800.662.3343 Outside the US or Canada: 847.876.1574 Mon - Fri 8am - 6pm ET Personal Banking: 800.975.4722 Outside the US or Canada: 716.841.7212 Mon - Sun 7am - 9pm ET HSBC Advance: 866.584.4722 Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. Ifyour credit cardwasissued in Hong Kong, you should onlyneedto sign the sales slip to complete your transaction. Mail it to: Card Centre, 8/F HSBC Centre, Tower 2 & 3, No. If this happens, we suggest you contact the online retailer directly and ask if theres another way to pay. It's safe to dispose or recycle it. Punjab And Sindh Bank. There will be no limit for transactions conducted using Magnetic Secure Transmission (MST) technology. As a security measure against fraudulent transactions, card schemes (such as Visa and MasterCard) have introduced a default setting for card issuers (including HSBC) whereby credit card customers must conduct at least one face-to-face chip transaction (i.e. You may contact us to check about the total amount involved in early repayment (including outstanding principal amount, early repayment fee and other fees, etc.). Download and complete the 'Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), 2. The passcode should be 6 digits long and will only contain numbers. If you require a card reader device, please give us a call. Cross-Border Disclosure. Have questions about Mobile Secure Key? You can use a local, mainland China or overseas number so long as you can receive SMSes with it and it does not have call forwarding services on it. UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. HSBC will not charge you any additional fee for using Google Pay. If you live in an area with poor mobile network coverage or your phone's damaged, meaning you can't receive text messages, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll explain how you can make online purchases. This is to ensure that in case your credit card information is pilfered illegally, any unauthorised parties will not be able to receive your OTP to use your credit card for any transactions. For transactions that cannot be accepted by Samsung Pay, please use your HSBC plastic card. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Note: Using Cheque, Standing Instruction, PPS or Inter-bank transfer payment cannot be processed real time. Will I earn RewardCash when I make Internet bill payments? Can I view and use the RewardCash earned with the additional card that I issued to another? Alternatively, you can find, lock, or erase your device using Android Device Manager. It will not affect the application process if you mistyped the application reference number. If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the Find My iPhone app to suspend or permanently remove your card(s) from that device. Once you've activated the Mobile Secure Key, your physical Security Device will no longer work. How do I register a promotion offer on "Discover"? If you fail to enter the verification code or the verification code is expired, please contact us on 2233 3000. That way, even if your credit card information has been disclosed to unauthorised parties for any reason, they won't be able to make online transactions with your credit card. For example the HSBC bank code is 004. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. Those completed after 5:45pm ET on business days will be automatically re-dated to the next business day. I can't visit a branch either. Will the promotion that I have registered or saved under "All Favourites" be removed from "Favourites" once they end? We won't charge you for the service either. To apply, go toCredit cardsin Personal Internet Banking. Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. Input instruction: use the last 4 digits of your payee account number/bill reference number and transfer amount, including cents. What is the difference? Answer a few quick questions about your device and documents to make sure the journey is right for you. If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again. For details, please visit HSBC EveryMile Credit Card page. How do I use my Security Device and what should I do if the security code is not accepted? Open the email and find the verification code. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. Can I add an additional cardholder to my credit card? Finance charge calculated at a preferential interest rate (per annum) (Preferential Interest Rate) will be charged on the outstanding Approved Withdrawal Amount on a daily basis, starting from the credit card monthly statement date immediately following the date of transfer of the Approved Withdrawal Amount to your designated account (which will be specified in the approval letter) until the credit card monthly statement date after the Preferential Interest Rate End Date (which will be specified in the approval letter). It generates a one-time security code so you can log on and confirm transactions even quicker and easier on the app without the need to carry your physical Security Device. By continuing to browse this site, you give consent for cookies to be used. The exchange rate used will be the HSBC Exchange Rate applicable at the time your wire transfer is processed. No, your Google Pay and your HSBC plastic card share the same card account. Otherwise, your Mobile Secure Key may not work properly. It's similar to the physical device, but integrated into the HSBC Malaysia Mobile Banking app. Select the non-HSBC account you would like to transfer to. Visit our Help page to find out how. No Verified by Visa/Mastercard ID Check is an important part of keeping you safe when using your card online so it isn't optional. Please visit theHSBC Premier Credit Card pagefor more details. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. There are a few ways you can register or update your mobile number with us, depending on your card type. No signature is required for contactless payment transaction of HKD1,000* or below. You can also make in-app purchases where Google Pay is provided as a payment option. b) Irregular Income Earner/Part-timer: latest 3 months bank book/statement/ eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 3 months salary slip. How to identify if your HSBC credit card has contactless payment function? Why do I need to use verification codes for my online transactions? Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). You can still use online banking, via browser only, if you don't use the Mobile Secure Key. (waived for existing HSBC customers), This site is best viewed with Microsoft Internet Explorer 6.0 SP2 or above, Optimised for Screen Resolution of 1024 x 768. Select the method which you prefer to receive the code by. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. Some issuers will even add a "security code" label just under the three-digit number. If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? You are reminded to remove all your cards in that device by selecting Remove Card after you tap onto the card. Transaction verification code. Figure 6: SecureMail Verification email with account activation link 6. If I repay my credit card through other means before the autoPay instruction takes effect, will I pay twice for my card statement balance? You can update your details online, if you have a joint account please contact us. For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. Depending on the model of your device, you may be able to turn off the NFC function when you are not using the Mobile Credit Card. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. If I am overseas, can I still use this service? Instead, you'll be redirected back to the merchant's website. The HSBC/HSBC Amanah Security Device is PIN-protected. When I am adding my card, I have been prompted for a verification code via SMS. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. No we'll simply send a one-time passcode to you by text message if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. 4 letters: Institution Code or bank code: 2 letters: ISO 3166-1 country code: 2 letters or digits: location code: 3 letters or digits: branch code - optional: HBUK: GB: 4B: XXX: BIC codes ( also known as SWIFT codes ) are another identifier used in conjunction with the IBAN payments. On this page, you'll find all the information you need, from how to activate your Mobile Secure Key to lost, stolen and incompatible devices. Verify your mobile card by using the one-time verification code or calling our contact center. Is the 6-digit verification code made of numbers or a combination of letters and numbers? No. Your physical card details are not stored by Samsung Pay. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". When you use your credit or debit card online, we may ask you to confirm the payment to make it harder for fraudsters to make payments without your knowledge. The service helps make applications easier by allowing you to submit your supporting documents 24 hours a day, 7 days a week through the website or Personal Internet Banking. HSBC Bank SWIFT code in the United Kingdom. BIC code example: HBUKGB4B. The Mobile Secure Key ensures only you can access your accounts. For transactions conducted using NFC technology, the limit depends on the setting of the contactless terminal. Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). Once you reach the Additional security step, generate the. To generate a security code for log on, transactions or re-authenticate, select 'Generate a security code' and enter your 6-digit PIN or biometric credentials. It is suggested that the device should connect to the internet once per day to ensure that Samsung Pay stays up to date. Safari: The name of the company will be shown in green near the top right corner of browser. The Bank will also debit to the card account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. If you receive an SMS asking for this kind of information, please stay alert, and: What is a Verification Code for Online Transaction for? This service is to help you protect your account against financial crime when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment.
Panda Express Hiring Process,
Handmade Rice Paper Wall Art,
Brookwood Hospital Parking Map,
O'neills Menu Nutrition,
Cdc Guidelines For Cruises 2022,
Articles H