Thank you for notifying us of this Customer complaint. Voicemail box is full, couldnt leave message. I left my concern, contact info and inquiry #*****. WebDEMCO MEMBER SERVICE CENTERS. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. They couldve wipe it off but didnt care enough to. I ordered a desk from Home Depot which shipped from Walker Edison. Item # ******* Once I seen it, I was infuriated! As a matter of policy, BBB does not endorse any product, service or business. I then called during their business hours, but only received voicemail. Cannot leave voicemail because voicemailbox is full. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Unfortunately, ************** did not wish to review another unit and requested a refund. Richard & Son Customer Service line at 1-877-727-1909 So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. I sent an email to their customer service and they didn't reply until I called their phone number. I knew that wasn't the case because it was too many parts damaged. It did not and the order was marked as 'delivered.' I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Thank you! WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. No one ever called me back. I looked at the box and it had damaged written on the box! Thank you! The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. The product box and item was damaged. I was overcharged. Company Description: ? BBB Business Profiles may not be reproduced for sales or promotional purposes. Please feel free to reply to that email thread with any additional questions or concerns. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We have followed up on your request and provided a resolution on this matter. . Contact Info. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. Order # ********* Thank you for reaching out and providing that feedback. It arrived WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. I ordered two pieces of furniture on 11/19. I contacted the company via email right away, on October 20th. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. 4. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. BBB Business Profiles generally cover a three-year reporting period. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. So, I filled out a missing parts form from Walker Edison and they never replied. This was very unfortunate. Thank you for your patience and understanding. WebOverview. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In I have never had an issue such as this with any company I have ordered from such as this one. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. Inquiry # ******. So I called them and during phone call was disconnected and not at my end. It arrived without its hardware. 3. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. It was awful quality and at this point I want nothing to do with them. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. No one has returned my emails and I have sat on silence holds for over 2 hours. Purchase price $284.76 on 12.29.22. I brought it to his attention and he assumed it was because it's made of wood. 6 complaints closed in the last 12 months. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. I went weeks with no response at all. Very disappointed to learn that we are not the first to experience similar problems with this company. spoke with a woman who promised a call back by EOD. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. See details. was on hold for 20 minutes. If you could let us know once that is done, we can get this taken care of for you. I reached out to the Amazon seller who asked me to reach out to W.E. This Customer originally reached out to us when our warehouse was closed due to a corporate move. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. Walker Edison Furniture Company Investors. Per the records I see, we shipped her the parts she needed once our warehouse opened. The only emails I have received are automated responses to my emails asking for help. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. ****************** opted to wait for the warehouse to re-open. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). I want to know where my coffee table is, and if they ever plan on sending it to me. I do not show a reply from ************** after this email was sent. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. We were able to put the unit together and now have it in place with our tv on it. Awful company through and through. I paid $300.30 for this dresser and my goal is to get $150 back. The pieces all went together wonderfully and the tv stand is very sturdy. If you require Participating Rounds. International Association of Better Business Bureaus. Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. Doing Business As: Walker Edison. Thank you for reaching out and providing that information. Flowing up again regarding the status of hardware or another unit. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. I'm still in need of something asap as I cannot assemble me bed. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? They admitted this to me in email almost immediately and said they were refund me. Investor Type. Hello, I bought a Walker Edison dresser on June 1st,2021. Please note that Klarna does not verify whether the user has used or purchased the product. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com I had one screw that was stripped and wasnt able to use it. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Sincerely, Thank you for reaching out. I'm just trying to get the necessary hardware, which was never packed in the box. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. We were able to look into your request and have followed up with a reply offering our assistance. Log in to manage your orders, payout reports, store statistics, and general settings. It arrived damaged on January 7, 2023. This information is If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. 11/30: emailed support@walkeredisonshop.com again. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. Hang up. Can you please let me know which is available and how soon? 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. If not, please refund me. Note that complaint text that is displayed might not represent all complaints filed with BBB. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Key Principal: Brad Edison Bonham See more contacts. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. Investor Name. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. I bought a Walker Edison bed through Amazon. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. I ordered a tv stand from Walker Edison on January 4, 2023. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Thank you and have a great day! WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality 12/3/21: called support. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Investor Since. The unit was sent at her request to replace the original piece she received with damange. Im just gonna list all the things that were wrong with pictures: I emailed again on January 11, January 23, and January 24 with no response. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). Dents and scraps on the outside. BBB Business Profiles are subject to change at any time. Since I cannot get through to Walker Edison (see above), we are at an impasse. **** ******. No response WebTo begin the process, call the P.C. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. It appears the company has no interest in replacing the damaged part of the desk. Next spring season brought back out to patio. Thank you! I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. Holding. Drive-thru service available at all 2. Has been 20 minutes. They are absolutely scamming and I don't use that word lightly. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. Better Business Bureau: 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. directly. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They are scamming me and I'm exhausted of it. 5. This is currently the cheapest offer among 5 stores. I'd never do business with them again and quite frankly, I'd return the product if I could. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. 12/7: called support. 12/2: i called support at **********. Lowest price for Walker Edison Media Stands TV Bench is $374.00. No one has even personally emailed me to say they will take care of my issue. Our complaint is similar to others here. On: Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. Manufacturer told me of their online form to complete and send pics. I emailed the company 2 mores times after the phone call, and still no reply. This was an illegitimate practice and inconvenience. This is month five of me trying to get a refund. I made photos and emailed the company that day. BBB is here to help. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. D'Albor's Homefurnishings offers high quality Furniture, Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) We hoped they would just send a replacement part for the damaged piece. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. Call lasted 6 minutes, no call back received. Unfortunately we didn't realize that until after the fact! The box was damaged and two corners of the desk were damaged.
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